Madura88 Privacy Policy — Protection of Your Personal Data

i Privacy Policy Introduction and Scope

Welcome to the madura88 Privacy Policy page. This document is provided to give all members and visitors a clear and comprehensive understanding of how we manage the personal information you provide to us when using the madura88 online gaming platform.

Madura88 is fully committed to protecting the privacy of every individual who interacts with our platform. We take a responsible approach to personal data management, adhering to internationally recognised data protection principles — including data minimisation, purpose limitation, transparency, security, and respect for individual rights.

This Privacy Policy applies to all services provided by madura88, including the main website at madura88.vu, the madura88 mobile app, and all our official communication channels. By using any madura88 service, you consent to the data collection and usage practices described in this document.

1 Personal Information We Collect

Madura88 collects your personal information through various channels when you interact with our platform. The type of information we collect depends on the nature of your interaction with us:

Account Registration Information:

• Full name as per valid identification document.
• Date of birth for minimum age verification.
• Active email address used for account communications.
• Mobile phone number for two-factor authentication and notifications.
• Encrypted username and password.
• Current residential address for verification purposes.

Financial and Transaction Information:

• Bank account or digital wallet details used for deposits and withdrawals.
• Records of deposit and withdrawal transaction history, and wagering activity.
• Payment method information including FPX, DuitNow, Touch 'n Go, GrabPay, and Boost.

Identity Verification Information (KYC):

• A copy of your MyKad or equivalent identification document.
• Proof of current residential address such as a utility bill or bank statement.
• Additional supporting documents requested for further verification.

Technical and Usage Information:

• IP address and general location data at login.
• Device type, operating system, and browser version used.
• Game session data including the date, time, and type of game played.
• Cookie data and device identifiers for security and user experience purposes.

2 How We Use Your Information

Every piece of information we collect is used for specific, legitimate, and clearly stated purposes. madura88 uses your personal data for the following purposes:

Madura88 will not use your data for any purpose other than those stated above without obtaining your fresh consent beforehand. If you do not wish to receive promotional communications, you may unsubscribe at any time via the unsubscribe link included in every promotional email.

3 Sharing Information with Third Parties

Madura88 understands how sensitive your personal information is. We do not sell, rent, or trade our members' personal data to any third party for marketing or commercial purposes.

However, in certain limited situations, madura88 may need to share some of your information with the following parties:

• Licensed Payment Processors: Our payment partners who process your deposit and withdrawal transactions. They are bound by strict confidentiality agreements and only receive the data necessary to process transactions.
• Technology Service Providers: Companies that provide technical infrastructure, cloud services, or platform development support. Their access is limited strictly to data required for their specific tasks.
• Third-Party Game Providers: Gaming companies that provide slot, Live Casino, or Sports Betting content within the madura88 platform. Minimum data sharing required for technical operations.
• Authorities and Regulatory Bodies: When required by law, court order, or binding regulatory obligation.
• Anti-Fraud Agency: For the purpose of verifying identity and preventing fraudulent activity or money laundering.

4 Data Security and Protection

Madura88 invests seriously in security infrastructure to ensure your personal data is always protected. The technical and organisational security measures we employ include:

• 256-bit SSL Encryption for all data transmitted between your device and madura88 servers.
• Data-at-rest encryption for all sensitive information stored in our databases.
• Role-based access control which ensures that only authorised personnel can access member data, and only to the extent required for their duties.
• 24/7 security monitoring with intrusion detection systems (IDS) and automated threat prevention.
• Regular security audits by independent third parties to identify and remediate any system vulnerabilities.
• Multi-location data backup to ensure service continuity and data recovery in the event of an emergency.
• Two-factor authentication (2FA) available to all member accounts as an additional layer of protection.

While we take all reasonable precautions, no security system in the world can be guaranteed 100% safe. We encourage you to also take personal protective measures such as using a strong password, enabling 2FA, and not sharing your login credentials.

5 Data Retention Period

Madura88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulatory obligations.

Below are our data retention period guidelines:

• Active Account Information: Retained for the duration that your madura88 account remains active.
• Financial Transaction Records: Retained for a minimum of 5 years after a transaction occurs, in line with accounting and anti-money laundering legal requirements.
• KYC Documents: Retained for a minimum of 5 years following account closure or after the last business relationship, whichever is later.
• Security and Access Logs: Retained for 12 months for investigation and fraud prevention purposes.
• Support Communication Data: Retained for 3 years for reference and resolution of any future disputes.
• Closed Account Data: Once the account is closed and the mandatory retention period has ended, your data will be securely deleted or anonymized.

Once the specified retention period has ended and there is no legal obligation to retain the data, madura88 will ensure your data is securely and permanently deleted from all our systems.

6 Your Rights as a Data Subject

As a madura88 member, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights without any unnecessary interference or obstruction:

• Right to Access: You have the right to request and obtain a copy of all personal information we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate, outdated, or incomplete information in our records.
• Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data, subject to legal obligations binding on us.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain situations, such as during a data accuracy dispute.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where we process data based on your consent, you may withdraw that consent at any time without affecting the validity of prior processing.

To exercise any of the above rights, please contact our data protection team via Live Chat or madura88's official email. We aim to respond to every request within 30 business days. If your request is complex or high in volume, we will notify you within the first 30 business days and provide an estimated timeframe.

7 Cookie Usage Policy

Cookies are small text files stored on your device when you visit our website. madura88 uses cookies for clear and legitimate purposes to enhance your experience on our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform usability.
• Preference Cookies: Stores your personal settings such as language preferences and interface layout to improve your browsing comfort.
• Analytics Cookies: Helps us understand how members use our platform so we can make meaningful improvements. This data is collected in aggregate form and does not directly identify individuals.
• Security Cookies: Helps us identify suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the madura88 platform.

8 Children's Privacy Protection

The madura88 platform is exclusively for individuals aged 18 Years and Above. We do not intentionally collect or process any personal information from individuals under the age of 18.

If you believe a child has registered an account at madura88 or has provided us with their personal information, please contact our support team immediately. We will investigate the matter and take appropriate action, including deleting all related information and closing the account.

9 Privacy Policy Amendments

Madura88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or technological developments. Any amendments will take effect immediately upon publication on this page.

For material or significant amendments, madura88 will endeavour to notify members via in-platform notifications or their registered email at least 7 days before the changes take effect. It is your responsibility to review this page periodically.

The "Updated" date displayed at the top of this page always reflects the latest version of the Privacy Policy currently in effect. Your continued use of the madura88 platform after any amendments are published constitutes your acceptance of the updated terms.